• Orders can be cancelled or modified within 12 hours after being placed.
• All orders are processed within 1-3 days in business days.
  

  Shipping Country	Shipping Time	Shipping Fee
  United States	5- 7 Business days	$6.99
  United Kingdom	5-7 Business days	$6.99
  Canada	5-7 Business days	$6.99
  Rest Of The World	5-7 Business days	$7.99

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
• If you have not received your parcel within 6-10 business days, please contact the courier with your tracking code, and then further help you can contact our team through email at [email protected] for more assistance or unanswered questions.
• Learn more about Shipping Policy here.

In line with providing our customers with the best quality and client experience, for any reason, you are not satisfied with your purchase, we offer a hassle-free return and refund policy to make the process as simple and convenient as possible.

REPALCEMENT/REFUND TIMEFRAME:

We offer a 14-day replacement or return policy to our customers. If more than 14 days have passed since you received the item, we cannot offer you a refund or replacement.

To be eligible for a return

• Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Your item must be purchased through Zanpee.com.

To complete your return, we require a receipt or proof of purchase and photogenic evidence that the item you received is flawed or damaged.

RETURN SERVICE:

We currently don’t offer returns. Instead, we provide free replacements for defective items. No need to return the original item.

RETURNS NEED TO MEET ALL OF THE FOLLOWING CONDITIONS:

• Items must be flawed or damaged in order to be eligible.
• Returns have to be sent via registered mail
• Delivered item has defective print, wrong item, wrong size, wrong color, wrong design, and faulty.
• All items have to be in their original packaging and well-packed for shipping
• A print-out of the invoice must be included
• Any item that does not meet the conditions above will not be refunded or replacement .

Please do not send your purchase back to us unless we authorise you to do so.

SUBMITTING A COMPLAINT:

To request a return, please follow these steps:

To submit a complaint, please email us at [email protected] and provide the following information:

• Order number
• Video/image of defective product
• For printing errors, attach a photo of the error
• If items are missing, provide an image of the package cover with the shipping label
• Full delivery address
• Contact phone number

Our support team will review the photos/videos you submit, and if your item qualifies, we will resend the product to you at no additional charge. In rare cases where a replacement is not practical, we will reimburse you for the full cost of the eligible product, including shipping costs.

Note:

• Submit a return request within 14 days after receiving your goods. After this period, we can’t offer a replacement or refund.
• Inquiries are typically addressed within 24 hours.

REFUNDS (IF APPLICABLE)

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds are processed within 72-96 hours of eligibility verification.
Late or Missing Refunds

For more detailed information and instructions, please visit our Refund and Returns Policy Here.

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